Wajenzi Marketplace Ltd is committed to maintaining a fair, transparent, and trustworthy platform for all sellers and buyers. This policy outlines the rules, responsibilities, and expectations for all sellers using our marketplace.

1. Seller Registration

To sell on Wajenzi Marketplace, you must:

• Provide accurate and complete personal or business information
• Be legally eligible to sell goods and services
• Maintain updated contact and payment details
• Agree to all marketplace terms and policies

We reserve the right to approve or reject seller applications.

2. Product Listings

Sellers must ensure that:

• All product descriptions are accurate and not misleading
• Images reflect the actual product being sold
• Prices are clear, final, and include applicable taxes where required
• Only permitted and legal products are listed

Prohibited items are strictly not allowed on the platform.

3. Order Fulfilment

Sellers are responsible for:

• Processing and dispatching orders within the stated timeframes
• Ensuring proper packaging to prevent damage during delivery
• Providing valid tracking information where applicable
• Maintaining consistent communication with buyers

Failure to fulfill orders may lead to penalties or account suspension.

4. Payments & Commissions

• Payments are released after successful order completion
• Platform commissions (if applicable) will be deducted before payout
• Payment schedules will follow agreed settlement cycles
• Fraudulent activity may result in payment withholding

5. Returns & Refunds

Sellers must comply with the platform return policy:

• Accept returns for damaged, defective, or incorrect items
• Process refunds or replacements where applicable
• Respond to return requests within the required timeframe
• Ensure returned items meet inspection requirements